We want you to understand the return or exchange conditions before confirming an order. Because our catalogue includes limited pieces and products with different finishing or customisation, eligibility is reviewed for each order.
Before ordering
Please ask any questions about fabric, colour, measurements, included pieces, finishing or customisation on WhatsApp. We will confirm any product-specific return or exchange condition before the order is finalised.
Requesting a review
- Contact us on WhatsApp as soon as possible after delivery and before sending anything back.
- Share your order details and clear photos or video of the product and packaging. An unboxing video is especially helpful for a damaged or incorrect item.
- Keep the item unused, unwashed and unaltered, with tags and original packaging where applicable.
Approval and resolution
Please do not send a product back without confirmation. After reviewing the request, we will explain whether a return or exchange is approved, the return address, shipping responsibility and the available resolution. Any approved refund method and timing will also be confirmed directly.
Damaged or incorrect items
If you receive an item that is damaged in transit or different from the item confirmed for your order, contact us promptly with photos or video so we can review it with the delivery partner and help with the appropriate resolution.
Contact
Message Kanha Saree on WhatsApp at +91 63778 11829.